Complaint Handling Mechanism:
AEPC’s Complaint Handling Mechanism was developed to ensure that all complaints made by the public are handled in an effective and consistent manner. AEPC has established an internal committee for handling complaints and grievances led by one of the Directors. If there are complaints and grievances received for the coordinator, immediate senior official will lead the team and investigate it.
Whistle Blower Protection:
In case of Whistleblower protection AEPC adopts the provisions outlined in the Right to Information Act 2007:
- It shall be a responsibility of an employee of a Public Body to provide information on any ongoing or probable corruption or irregularities or any deed taken as offence under the prevailing laws.
- It shall be the duty of the information receiver to make the identity of whistleblower in accordance with Sub-Section (1) confidential.
- The whistleblower shall not be terminated from his/her post or punished with any legal responsibility or caused any loss or harm for giving information pursuant to Sub-section (1)
- If any punishment or harm is done to the whistleblower against Sub-Section (3), the whistleblower may complaint, along with demand for compensation, before the commission for revoking such decision.
- While investigating the complaint pursuant to Sub-Section (4), the Commission may order to revoke the decision of removal from the office if so removed from office and for the compensation if any damages caused to the whistleblower.
Fraud Reporting and Investigation:
Chapter 3 of Prevention of Corruption Act 2002 lists out sequences of activities from planning an investigation to filling a case. AEPC being a government entity follows the provisions relating to offences stated in the Prevention of Corruption Act 2002.
Additionally AEPC has also developed an internal procedure for fraud reporting an investigation